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FAQ

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General information

About LOLI

How Does LOLI™ Work? How Does LOLI™ Work?

LOLI™ is a new concept in beauty-crafting for those who want to BIY (“blend-it-yourself”)
to personalize their skin, body & hair treatments. Every month, we deliver to our subscribers
potent, garden & sea sourced ingredients and an easy-to-follow beauty recipe. Here’s how our
subscription service works:

  • Select either a one-time-only blend-it-yourself beauty parcel or
    a 3-month subscription
  • Your beauty parcel ships mid-month
  • Delivery is free
Why Is It Called LOLI™? Why Is It Called LOLI™?

LOLI™ stands for:

  • “LIVING”: Pure garden-to-beauty ingredients freshly harvested from Mother Nature’s global beauty kitchen. Provenance, impact and purity guide our choices.
  • “ORGANIC”: Our farm & sea sourced ingredients are naturally grown and sustainable whenever possible. When it matters most, they are certified and food grade.
    No Phthalates, Sulfates, Parabens, Preservatives or Triclosan.
  • “LOVING”: We will always be honest and transparent about our choices and make decisions from a pure place. There can be no beauty without happiness and love.
  • “INGREDIENTS”: Our ingredients are ethically sourced, hand-gathered and carefully measured. We send you only what you need to mix, match and make your own beauty.
About Our Ingredients & Recipes About Our Ingredients & Recipes

We source from the best global farms and local artisanal purveyors to ensure our ingredients
are pure and natural. We buy fair trade and organic whenever possible.

Our beauty recipes are time-tested and we work with experts in aromatherapy, dermatology,
integrative medicine, nutrition and research & development to ensure quality and effectiveness.
We even have a tea sommelier working with us! As everyone is unique and our ingredients are
naturally potent, individual results may vary.

Safety Guidelines

Certain of LOLI™’s products may contain one or more of the following: essential oils;
butters or oils from natural nuts, seeds and fruit; dairy; honey, pollen or wax from bees; eggs;
seaweed or shellfish ingredients.

All facts, details & recommendations on this website or about LOLI™ products are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of healthcare professionals. By purchasing LOLI™ products you accept responsibility to check with a professional before using any products that may interfere with any prescription or non-prescription medications you may be taking or any known or unknown medical conditions. LOLI™ products are not intended to be a substitute for medical treatment.

Patch Test

It's always a good idea to test your skin to check for a reaction from any new products
that you are going to use on your skin. Apply a small amount of any new LOLI™ product to clean
skin on the inside of your elbow. Cover and leave for 24 hours. If a rash or redness appears, do
not use this product.

What’s In The LOLI™ Beauty Parcel? What’s In The LOLI™ Beauty Parcel?

Only our beauty chefs know what's being blended in our LOLI™ kitchen until each month's parcel ships. Each parcel's content varies from month to month with pre-measured ingredients to make your own beauty blend for a skin, body or hair treatment. Some ingredients may have multiple uses: they can be used individually or combined according to our beauty recipe. We keep the contents of each month's parcel secret until it ships. That way, you get to be surprised by what we're blending in our LOLI™ kitchen beauty.

Each LOLI™ beauty parcel is meant to accommodate 1-3 or more uses, depending upon areas applied or how the ingredients are combined. Some recipes may yield more uses or you may have LOLI™ ingredients left over. We encourage you to discover your own unique blends.

Are LOLI™ ingredients hypoallergenic / natural or organic? Are LOLI™ ingredients hypoallergenic / natural or organic?

Our products are garden, farm & sea sourced and naturally grown. In some cases they are Fair Trade, USDA or EcoCert certified and Food Grade while others are from local or artisanal purveyors. We rely on the testing and certification of our suppliers.

We cannot guarantee that all of the products featured in the LOLI™ beauty parcel will be 100% organic and hypoallergenic. If you are pregnant, have medical conditions, allergies, skin sensitivities or concerns regarding ingredients, please consult with a healthcare professional prior to use.

It's always a good idea to test your skin to check for a reaction from any new products that you are going to use on your skin. Apply a small amount of any new LOLI™ product to clean skin on the inside of your elbow. Cover and leave for 24 hours. If a rash, irritation or redness appears, do not use this product.

Press Press

For any media inquiries, please contact us.

Gifting Gifting

We are able to wrap LOLI™ as a gift, and enclose a personalized card, if you select the gift option during the sign-up process.
For any questions, please contact us.

Subscriptions

Plans Plans

We offer two subscription plans: a one-time-only beauty parcel for $38.00; or a 3 month subscription for $35.00/mo for a total of $105.00. Both of these subscriptions include FREE shipping & handling. Please Note: NY State sales tax will be charged to NY state residents.

Neither of these plans auto-renew. We will let you know when your plan is up for renewal, if you would like to continue receiving your LOLI™ beauty parcels on a monthly basis.

During our exclusive, pre-launch BETA phase, LOLI™ subscriptions are by invite only. This means we may place you on a waiting list for a short time. We will notify you when space is made available. Thank you for your patience!

Charges & Fees Charges & Fees

Your card is charged for the full amount approximately on or around the 17th. You will not be charged immediately upon signing up.  For both the one-time-only beauty parcel and the 3-month subscription, regular delivery is free. If you are a resident of NY, state taxes will apply.

Skipping or Cancelling Skipping or Cancelling

At this time, during this invite-only pre-launch, we do not allow any skipping of
shipments or cancellations.

General Delivery Questions

Cut-Off Date Cut-Off Date

We finalize all ingredients and deliveries on the 14th of every month (the cut-off date)
and ship mid-month.

Because we plan our beauty recipes in advance, we require approximately 12-15 days
advanced notice for subscription activation.

When Do I Get My First LOLI™ Beauty Parcel? When Do I Get My First LOLI™ Beauty Parcel?

Delivery of the LOLI™ beauty parcel is mid-month. If you sign-up prior to the 1st of the month, you should receive your parcel in mid-month, unless notified otherwise by us. During our exclusive pre-launch, invite-only phase, we may have to place you on a waiting list. We appreciate your patience as our beauty experts work thru the LOLI™ Kitchen Beauty logistics.

When Will My Package Arrive? When Will My Package Arrive?

We use regular 3-5 day delivery, unless we are including a perishable refrigerated ingredient. When your delivery is shipped, we’ll send you an email notifying you that it is on its way. 

Are the Packages Recyclable? Are the Packages Recyclable?

At LOLI™ we are committed to reducing our environmental impact. Our packaging is recyclable
or biodegradable, and we “un-package” wherever we can.

Below are some tips to help dispose of LOLI™ packaging in the most environmentally
conscious way:

The LOLI™ Beauty Parcel & Shipping Materials:

Break down the outer shipping parcel first. Recycle with standard cardboard/paper recycling.
The cardboard inserts and paper liners can be recycled with the box.

The Bags and Bottles:

All our LOLI™ plastic bags and glass bottles can be recycled with plastic or glass recyclables.
We do not silk screen directly onto the glass bottle so recycling is easier. All the inks used are
water or soy based and we print on recycled paper or cardboard.